my account help call us: 866-740-9830 0 Item(s) $0.00 VIEW MY CART
   Overview
   Careers at Cymax
   Warranties
   How Do I Place An Order?
   What Are My Payment Options?
   Order Confirmation
   Sales Tax
   Using Promotional Codes
   How Will My Order Ship?
   Standard Return Policy
   What If My Order Arrives Damaged or Defective?
   Change Your Password
   Editing Your Account Information
   Forgot Your Password?
   Returning an Item or Order
   How to Request Replacements
   Canceling an Item or Order
   Contact Us
   Privacy Policy
   Security Information
   Send Us Your Suggestions
   Terms and Conditions

General Information


Contact Us


For faster service, please log in to My Account where you can submit cancellation requests as well as your new replacement and return requests, in addition you can also upload your images and check order updates.


My Account:

My Account is just another way that Cymax Stores is making your online shopping experience that much easier and enjoyable.

You can use this service for the following:

  • View the most up to date information about your order.
  • Obtaining tracking information/tracking numbers.
  • Requesting a cancellation.
  • Requesting replacement parts or a eturn.
  • Updating your billing information.


Once you submit your cancellation, return or replacement request you will have access to submit messages directly to our team via My Account.


By Phone:

Toll Free (866) 740-9830

Customer Service: Mon-Fri 8:4 PST

Sales: Mon-Sun 8:4 PST

Mail:
Please note we do not accept returns at either address listed below, should you wish to return your product please submit your request via My Account

Cymax USA
12020 Sunrise Valley Drive
Suite 100
Reston, Virginia 20191
United States


Cymax Canada
Unit 310, 4170 Still Creek Dr
Burnaby, BC V5C 6C6
Canada
 


Privacy Policy

Personal Information

At CymaxStores, we understand and share your concern about privacy. We do everything in our power to ensure that any information you share with us remains confidential. We will not solicit your information.

Information Collected

However, we do collect certain types of information for internal use. These include, but are not limited to, information on items browsed and pages visited, IP addresses, and cookie information. We store and analyze this information to ensure that our sites continue to offer products and services with you in mind.

In addition to gathering demographic information, we use your Internet Protocol (IP) address to help identify you and your shopping cart.
When you place an order with us, we collect information such as your name, address, telephone number, email address and credit card information. In the process of filling your order, when required, we do share this information with certain outside parties such as carriers, distribution centers and product manufacturers.

Emails

The personal information that CymaxStores retains is strictly used to confirm and process your order and to be in contact with you should the need arise. During the ordering process, you will be sent three emails to: confirm your order, confirm that the method of payment has been approved and give you a tracking number once the order has been shipped.
Throughout our sites, you will find the "Email A Friend" feature that allows you to share product details or "Best Seller" information with your friends. Email addresses provided through the use of this feature are used strictly to direct email communication, and are not retained in our database. They are never used for any other purpose other than the original intention.

Cookies

Acceptance of cookies is not a requirement to browse any of our websites. However, when you click on "add to cart" it does require the acceptance of cookies. Our sites use these cookies to keep track of the items in your cart so that you don't have to re-enter the information each time you visit. Cookies are never used to store sensitive information like customer names, addresses, passwords or credit card numbers.
If you object to enabling cookies on your browser or are otherwise unable to use cookies, but would like to purchase an item from one of our websites, you can place your order by calling our toll free number (866) 740-9830. Please note that any information you provide over the telephone is still subject to our Privacy Policy.

Consent

When you register for "CyDeals" on any of our websites, you are giving your approval to us to keep you informed of any special sales or promotions that may be of interest to you. Any information you provide in this regard is completely voluntary. This is the only time CymaxStores will send you promotional material. When you visit any of our web pages or register online for special offers, updates and sale alerts, we may ask for demographic information, such as the number of people in your household, age and gender. We may also combine any information about you that we have with other information from our business partners or other companies and affiliates.

Opting Out or Unsubscribing

You can unsubscribe to Cymax's promotional emails at anytime by clicking on the Unsubscribe link in the email you received. Since our databases batch update, you may continue to receive communication for up to 7 days from the date you unsubscribed. We regret, we are no longer able to accept unsubscribe requests by phone or over email to customer service. For updating your email address, please subscribe with your new id and unsubscribe the old one. Unsubscribing from promotional emails does not remove you from receiving important updates related to your account or transaction such as those related to order status or shipment.

Security

We appreciate that a customer might be hesitant to send personal information over the internet. CymaxStores has security measures in place to protect the loss, misuse and alteration of any information you submit on any of our websites. To keep your information safe and secure, we use Thawte and Hacker Safe, 128-bit SSL which is the highest encryption protection commercially available.
When you place an order with CymaxStores, and enter your email address, you are automatically assigned an account with us. You can come back at any time and log into your account with your email address, and all of the data in your account will be accessible, in the event that you wish to change any of your contact information or you wish to place future orders with us. No credit card information is ever stored.

Changes to Privacy Policy

Changes to our Privacy Policy, in whole or in part, will be indicated on our website. As well, we will notify you accordingly by sending a notice via your email address listed in your CymaxStores account. If you have further questions about CymaxStores' Privacy Policy or have other comments on how we can improve your shopping experience with us, please do not hesitate to contact us at 866-740-9830.
Thank you for your continued patronage.


Security Information

We appreciate that a customer might be hesitant to send personal information over the internet. CymaxStores has security measures in place to protect the loss, misuse and alteration of any information you submit on any of our websites. To keep your information safe and secure, we use Thawte and Hacker Safe, 128-bit SSL which is the highest encryption protection commercially available.

When you place an order with CymaxStores, and enter your email address, you are automatically assigned an account with us. You can come back at any time and log into your account with your email address, and all of the data in your account will be accessible, in the event that you wish to change any of your contact information or you wish to place future orders with us. No credit card information is ever stored.


Send Us Your Suggestions

Customer feedback is very important to us. We are always looking for ways to serve you better. We want you to become a lifelong shopper with CymaxStores.

Please email us at info@cymaxstores.com.


Terms and Conditions

made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf

Product Descriptions
CymaxStores and its affiliates attempt to be as accurate as possible. Material displayed on any of CymaxStores' websites is regularly checked for accuracy and is presented "As is," without any warranties, expressed or implied. Information on any of the CymaxStores websites might contain typographical errors, inaccuracies and/or omissions. These are unintentional.
Should a product be listed at an incorrect price or the description of the product displays erroneous information as the result of typographical errors or errors in pricing or other incorrect information from our manufacturers, we reserve the right to refuse or cancel any of these orders listed at an incorrect price. We reserve the right to refuse or cancel any of these orders with incorrect pricing even if your credit card has already been charged. In the event that the order was confirmed and your credit card charged, we will immediately issue a credit in the exact amount of the charge to your credit card. We apologize for the inconvenience this might cause you. If you are not completely satisfied with your purchase, you may return it subject to the conditions as outlined in our Return Policy.
CymaxStores makes every effort to accurately display colors of products appearing on our websites. However, because the colors you see directly depend on your monitor settings, CymaxStores cannot guarantee that your monitor will accurately display the colors of items on our websites.
Disclaimer

Material displayed on any of CymaxStores' websites is regularly checked for accuracy and is presented "As is," without any warranties, expressed or implied. Information on any of the CymaxStores websites might contain typographical errors, inaccuracies and/or omissions. These are unintentional. Therefore, CymaxStores reserves the right to correct errors, inaccuracies and omissions, and change and/or update information without prior notice, including errors, inaccuracies and/or omissions related to product descriptions, pricing and availability. CymaxStores will not assume any responsibility for any errors, inaccuracies or omissions found on any of our websites. CymaxStores is also not responsible for any damages incurred as a result of the content or use of any of our websites. Further, any link between CymaxStores and any other website does not constitute an endorsement of the linked or affiliated website. CymaxStores does not make any warranty as to the content of other websites linked to CymaxStores. We apologize for any inconvenience this might cause.
Links to Third Party Sites
CymaxStores websites may include links to websites owned, operated and maintained by third parties. We have no control over these websites. When you access these linked sites, please be aware that the privacy policies on these third party sites may be different from our own. Before submitting any personal information on any other site, read the privacy policy of the linked site first.
Warranties, Disclaimers & Liability
It is the intention of CymaxStores that the information and data contained on any and all of our websites is reliable, accurate and up-to-date. However, because information, documents and other kinds of data have been compiled from various sources, it is provided "AS IS."
CymaxStores expressly disclaims all warranties, conditions and/or representations, expressed or implied, as to products sold on our websites, including, but not limited to, the implied warranties and/or conditions of merchantability or satisfaction regarding quality or fitness of purpose.
Further, cymaxstores does not warrant that our websites or the server(s) that makes it available are free of viruses or other harmful components, it being the user's responsibility to determine whether any information downloaded from our websites is free of viruses, worms, trojan horses, or other items of a potentially harmful nature.
Under no circumstances shall cymaxstores or any of its managers, agents, employees, affiliates, subsidiaries, or any other representatives be liable to you or anyone else for any direct, indirect, incidental, special, punitive, consequential, exemplary, multiple or other indirect damages incurred by you or any third party, whether in an action in contract or in tort, arising from accessing, using or the inability to use, this website or any related matters regarding products sold on our websites.

Applicable Law

You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of any of our websites, and your purchase of products and/or services through any of our websites. Any infraction of the Terms and Conditions shall be governed by the laws of British Columbia and the laws of Canada without regard to any conflict of law provisions of your domicile residence or physical location. At our discretion, we may report any infractions or violations relating to the agreement to the appropriate authorities. You and CymaxStores each agree to submit to the personal and exclusive jurisdiction of the courts located within British Columbia. The failure of CymaxStores to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms and Conditions remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred. If you do not agree to be bound by the above terms of use, you should immediately discontinue your use of this site.

Use of this site constitutes acceptance of our Terms of Use.