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   Overview
   Careers at Cymax
   Warranties
   How Do I Place An Order?
   What Are My Payment Options?
   Order Confirmation
   Sales Tax
   Using Promotional Codes
   How Will My Order Ship?
   Standard Return Policy
   What If My Order Arrives Damaged or Defective?
   Change Your Password
   Editing Your Account Information
   Forgot Your Password?
   Returning an Item or Order
   How to Request Replacements
   Canceling an Item or Order
   Contact Us
   Privacy Policy
   Security Information
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   Terms and Conditions

Ordering Information


Warranties

All products offered on CymaxStores websites are brand-new and backed by the applicable manufacturers' warranties. The default warranty or length of time the warranty is applicable varies from company to company: products are supported in accordance with the terms and conditions of each individual manufacturer. This information is usually provided as part of individual product descriptions. For any questions regarding warranties, please contact Customer Service.


How Do I Place An Order?

We offer a variety of ways to place an order:

Order online - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered before your order is placed and a confirmation email will be sent directly to you within seconds! To keep your information safe and secure, we use Thawte and ScanAlert/Hacker Safe, 128-bit SSL which is the highest encryption protection commercially available.

Call us - If you prefer talking to a person when placing an order, Cymax gives you the option of ordering by phone. Our contact details are available at the following link: Contact Us


What Are My Payment Options?

Credit Cards – We accept American Express, Discover, MasterCard and Visa.

Paypal – PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 96 million member accounts in 55 countries and regions. It's accepted by merchants everywhere, both on and off eBay.

Visa Checkout - Visa Checkout is a new payment service by Visa.

  • You can store one or more of your Visa, MasterCard, American Express or Discover cards in a Visa Checkout account.
  • When ready to pay, access the payment information you want to use simply by entering you email address and password during the checkout process.
  • Your 16 digit card number will not be displayed when you pay online.
  • Enjoy the same rewards and protections you currently get when you use your cards.
  • Visa does not charge a fee to pay on websites that accept Visa Checkout

Amazon Payments - Amazon Payments enables Amazon customers to use the payment methods stored in their Amazon.com account to pay for goods and services on websites and applications accepting Amazon Payments. Amazon Payments can be used by individuals and businesses.

BillMeLater – Checkout fast with Bill Me Later®.  The effortless way to pay without using your credit card.  Simply select Bill Me Later at checkout, answer two simple questions and accept the terms. It’s that easy.  There is no separate application process.  Bill Me Later offers flexible terms that allow you to choose to pay in full or over time.  Subject to credit approval.  Visit www.billmelater.com for more information.   See Terms

Wire Transfer – For larger orders we may be able to accept Wire Transfer payment. Please contact our customer service line for more information on this service.

Gift Cards – Should you pay for your order using a Visa, Mastercard or American Express gift card, it is imperative you retain the card as any potential refunds or credits will be processed back to your original method of payment.

Please note: Orders placed with other payment types including BillMeLater, Paypal, and credit card will be processed immediately. Credit Card payments for larger orders may require confirmation that the shipping address is a verified address with the card holder.


Order Confirmation

After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. This confirmation will include both an invoice for record of payment and your Cymax Order Number. This email is your receipt – if by chance you lose it, please let us know and we will be happy to provide a copy. Please review it upon receipt to check for any unwanted errors – catching them early is key.


If you do not receive an "Order Confirmation" email from us, please contact us to resolve the issue. Be sure to include your account email address and order number – if you have not received it, there may be an error in your email address within our accounts. We will provide a new confirmation on the spot.


Sales Tax

CymaxStores does not charge Sales Tax within the USA, except within the state of Virginia. All Canadian orders will be charged the taxes applicable to their province, the exact tax will be shown in the checkout page after you have entered the shipping address.


Using Promotional Codes

Join our email list! By doing so you will receive all of our Promotional Codes, these codes can give you discounts on specific items, or significant discounts on any item you choose. These codes can be applied during the checkout process for big savings.


How Will My Order Ship?

We know that once you have placed an order with us, you want to receive it as quickly as possible, so we use the best delivery companies in North America. When shipping your order, we will use one of three different shipping methods: Ground Shipping, Back of Truck, or White Glove shipping services. For certain items, more than one service may be available for you to choose from. Please note that there may be price differences if you choose to upgrade a shipping service if you choose this option.

CymaxStores is a drop-ship company, and as such different items you purchase may be shipped from different locations in the US and Canada. Your items may arrive on different days and with different shipping methods if you purchase items from multiple brands or if you place more than one order at once.

If you have any questions about shipping before or after placing an order, or while your order is on its way, our Customer Service department is here to help you. Call us toll-free at 866-740-9830.

 

Ground Shipping

 

Smaller products will be shipped with regular ground shipping (generally USPS, FedEx, UPS or DHL). The average transit time is between 1-7 business days (not including pre-ship time) for any destination in the contiguous United States. Delivery times will depend on the local delivery schedule of the carrier, and it may not be possible to make an appointment. Generally, ground delivery is available Monday to Saturday 9am to 8pm. A signature is not typically required: if the customer is not at home to accept delivery, the product will be left if it is safe to do so. If a signature is required the product will not be left at the address. Please note that deliveries cannot be made to a PO Box.

 

If the shipping address is a business address, delivery will be attempted only during normal business hours Monday to Friday. The item will not be left without a signature on file.

 

Please note that if you purchase multiple Ground Shipping items, they may be shipped via Truck Freight instead at the discretion of the manufacturer.

 

Delivery to a business address

 

For ground shipments (USPS, FedEx, UPS or DHL), delivery to a business address will be carried out during normal business hours Monday to Friday only. A signature will be requested on delivery. The carrier is not required to match the signature to the name on the package.

 

 

 

Truck Freight

 

If the product that you are purchasing is a larger item, it will be shipped via truck freight, sometimes called 'back of truck'. Truck freight shipments usually take between 1-7 business days in transit to arrive (excluding pre-ship time) and are delivered during normal business hours (8 am-5 pm, Monday-Friday).

 

The shipping company will call you in advance to schedule a delivery appointment window. In general, you must be at home to receive the order. 

 

After the product is delivered to the shipping address, it is the customer's responsibility to unload it from the back of the truck. If the item is very heavy please ensure that you have assistance to remove it from the delivery truck. For an additional fee, the carrier can use a liftgate to remove the items from the truck for you. Inside delivery across the threshold of your home may also be available at an extra charge. Some truck freight companies can provide assembly of the items for an additional fee. Please contact us before placing your order for more information on this service. Please note that deliveries cannot be made to a PO Box.

 

Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days, and there may be a charge for this service. After this time, the order will be returned to the manufacturer for credit under our Return Policy.  

 

White Glove Shipping

 

White Glove Shipping includes various levels of inside delivery, unpacking and assembly of your order, depending on the service level selected. Please see below for full descriptions of each service level. White Glove Shipping is comparable to truck freight shipping, but due to the extra time and person power needed to take care of your order, the shipping time may be anywhere between 5 and 17 business days (excluding pre-ship time) until the carrier contacts you for delivery.

 

White Glove shipping is available on most high-end office items, dining furniture, bedroom items and mattresses. We may be able to add White Glove service to certain items for an extra charge – please contact our sales department for more information when placing an order.

 

Delivery appointments usually consist of a four (4) hour appointment window during normal business hours (8 am-5 pm, Monday-Friday); depending on your location, the carrier may be in your area every day, 2-4 times a week, or once every two weeks. Should you require an after-hours delivery (evenings, weekends), delivery at a specific time, have an inquiry regarding white glove shipping options or to find out how often the carrier will be in your area, please contact our customer service team and they will be happy to help. Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days. There may be a charge for this service. After this time, the order will be returned to the manufacturer for credit under our Return Policy.

 

 

White Glove Bronze

 

White Glove Bronze delivery consists of delivery to the threshold of your home (garage, front entrance etc.) or first dry area if the shipment weight is very large. In an apartment or condo building, the product will be carried up a maximum of two (2) flights of stairs (25 steps*). The product will be kept in its original packaging, and there is no assembly provided with this service. The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.

 

 

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact us. These services are often available but there will be additional charges.

 

 

White Glove Silver

 

White Glove Silver service takes away the hassle of moving furniture! Delivery is made inside your residence to the room of your choice (includes carrying the product up two (2) flights of stairs from the threshold*). The product will be kept in its original packaging, and there is no assembly provided with this service. The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.

 

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact us. These services are often available but there will be additional charges.

 

 

White Glove Gold

 

White Glove Gold service lets you sit back and relax while your furniture is set up for you: delivery is made inside your residence to the room of your choice (includes carrying the product up two (2) flights of stairs from the threshold*). The carrier will unpack the product and remove the packaging for you. They will also provide 15 minutes of basic setup that requires no tools (e.g. will set pieces next to each other or on top of each other). The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.

 

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact us. These services are often available but there will be additional charges.

 

 

White Glove Platinum

 

White Glove Platinum service is the highest level of home assembly service. Delivery inside your residence to the room of your choice (includes carrying the product up two (2) flights of stairs from the threshold*). The carrier will unpack the product and remove the packaging for you. They will also provide 30 minutes of light setup that requires basic tools (e.g. pieces will be screwed or bolted together, set next to each other, or on top of each other). The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.

 

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact us. These services are often available but there will be additional charges.

 

 

White Glove Express (Threshold delivery)

 

2-person delivery, inside the threshold, stair carries (up to two (2) flights prior to the threshold). If any piece weighs more than 300 lbs., pieces are greater than four, or if the total shipment weight exceeds 400 lbs. the shipment will only be available for delivery to the First Dry Area or Garage. Shipper's palletized or crated merchandise will be delivered to the First Dry Area or Garage only.

 

 

Beyond Fee

 

On occasion, our carriers may deem a certain area, based on zip code, to be a 'remote' or 'secondary' delivery location.  This is because the carrier does not perform regular delivery in these areas and as a result, scheduling of dedicated routes is required with Cymax being charged beyond mile fees for these services.  These fees can range anywhere from $25 to several hundred dollars based on customer location.

To ensure we keep the lowest possible prices on our items, when necessary, these beyond mile fees will be added to the total cost of your order at checkout if your zip code happens to be included in the carrier's list of 'remote' or 'secondary' delivery points. 

For US customers, beyond fees will be clearly communicated to you within the checkout and before the payment process is completed if applicable to your delivery location.  

For Canadian customers, please be aware that we do not currently offer free shipping to Canada, also please visit www.cymax.ca to view all items that are available for purchase in Canada.beyond fees will not be shown at checkout.  However, should your delivery address fall within a beyond fee location, you will be contacted prior to shipment, informed of the charges and have the option to cancel your order at that point should you not wish to proceed.

Unfortunately these fees are non-negotiable.